The Phoenix Philosophy are not only words we live by as a company, but as individuals. It is the essence of our principles and beliefs which set the path for how we conquer each day. The Phoenix Philosophy supports our vision and shapes our culture on our mission to transform the housing industry as a whole.
In order to transform the housing industry, we can not think small. We employ those who have a strong desire to be a part of a winning team and deliver their responsibilities in a positive, enthusiastic way. We create a culture of brand ambassadors who see the invisible, feel the intangible, and achieve the impossible. We set smart goals, take bold steps, and implement new ideas.
Our team goes above and beyond to provide the utmost assistance to our residents, their parents, our stakeholders and the community. Our residents are royalty and we treat them as such. We take pride in how well we understand the people we serve. We continually ask ourselves: “What else can we do to add value and fun?”
Cool heads always prevail. We look toward obstacles with enthusiasm and see them as opportunities to cultivate creativity and innovation. We continually increase our capacity for where we want to go, not where we are. We do not fear the unknown, but embrace unexplored frontiers with the knowledge and expertise of our past achievements.
We embrace the independence and originality of each person on our team and incorporate the talents of those individuals. Through our diverse strengths, we conquer smarter together than any one of us alone.
We place an inordinate emphasis on the details that create a contemporary living experience that boldly serves not just the basic needs of our residents, but their heart, mind, and body as well. The experience of being on our campuses and dealing with our team result in WOW moments. We believe beauty and service go hand in hand.
Tracking metrics measures effectiveness. We unapologetically set goals and measure progress through all available quantitative means.
We always maintain a posture of learning and discovery to consistently deliver edgy, upgraded suites that promote our contemporary lifestyle. We remain on the edge of our momentum by continuously seeking inspiration from a variety of influences that we incorporate into our methodology. We obsessively seek opportunities to innovate and improve the resident experience.
We use our platform to promote realism in the industry and create and foster relationships with integrity and authenticity. We encourage people to ask questions, raise awareness, and speak the truth.
We remain true to ourselves and our customers by never settling for anything less than excellence. Being great is our starting point, not our end point.
What we do is fun and we strive to continually create environments that are conducive to learning and enjoying ourselves while achieving remarkable success.